Lisbon, Lisbon, Portugal
Do you want to join us in building something new at the intersection of food and technology to help advance the restaurant industry and connect everybody with their favorite meals?
Then Kitch might just be the right thing for you!
Kitch is a venture-backed firm that is on a mission to empower restaurants to own their deliveries.
Food delivery is a growing part of our routines. It’s easy, convenient, and there are more and more restaurants available. And the current global pandemic has contributed to further accelerate this trend. However, not everything is perfect. Most restaurants and food businesses wanting to capture the delivery opportunity often have to choose between the steep costs of selling through delivery marketplace apps, and the complexity of setting up and running their own delivery operations.
Kitch is here to fix this. We are a technology company that builds the platform for restaurants of all sizes to own and to make the most of their online deliveries, regardless of the channels they use, while providing the highest standard of experiences to their customers. This means that we want restaurants to take back control of their deliveries: maximizing their delivery sales, gaining back the relationship with their customers, letting go of the complexity of doing delivery over multiple channels, and reducing their costs.
There is much to do, many things to build, and we are literally just getting started. This is a ground-floor opportunity to join a startup in a fast-growth space in a seed stage. We are a Lisbon-based startup and our team is composed of former executives at major tech, food-delivery, and food & beverage companies and brands internationally, with extensive startup and strategy consulting experience. We are looking to grow and develop by attracting extraordinary people with outstanding talent.
You are passionate about building something from scratch.
You love the thrill of managing operations as they are happening. Nothing beats live ops! You are calm under pressure, but mostly on the outside, because inside you are genuinely excited.
You love people and are passionate about supporting couriers, eaters and restaurants, by ensuring that we always find a solution to deliver a great experience. You are structured and know how to build sustainable trust in partners. You like to test and believe in relentless experimentation to find the optimal way forward. You are fiercely creative and are unafraid of experimenting with the unconventional roads. You are more than willing to admit failure and to move forward. You get things done, but knowing that nothing is ever truly done and can always be improved.
You love food, and you are excited about embracing the challenge of how food is consumed and distributed in the modern age, enabling restaurants and customers to benefit from technology and innovation. Bringing a new concept to an industry that is largely established is something you look forward to doing.
Finally, but not least importantly, you have a great attitude and are a team player.
This is a ground floor opportunity at a seed-stage startup.
We are looking for a Live Operations Manager to work in together with the Customer Support and the Operations team, to support live delivery operations. Also, because we are early stage, we are looking for someone that can help us develop the required processes and tools for the team to scale.
Your first goal is to manage deliveries live. You will be focused on creating magic meal experiences by ensuring during meal times that everything is running smoothly, that no order is left behind and that couriers can always get from pickup to delivery.
Your second goal is to find opportunities to improve our processes. You will be looking at data to find out how we can be more efficient than we are. Can we build more efficient dashboards? Or new tools? You will be working closely with our Product team to provide feedback on what can be further improved.
Your third goal is to help build a great community with our courier partners. We love couriers and it is important that we develop a relationship based on trust and mutual understanding. As a close point of contact with couriers, you will play a key role in that.
Some of the responsibilities include: