Lisbon or Remote, -, Portugal
Do you want to join us in building something new at the intersection of food and technology to help advance the restaurant industry and connect everybody with their favorite meals?
Then Kitch might just be the right thing for you!
Kitch is a venture-backed firm that is on a mission to empower restaurants to own their deliveries.
Food delivery is a growing part of our routines. It’s easy, convenient, and there are more and more restaurants available. And the current global pandemic has contributed to further accelerate this trend. However, not everything is perfect. Most restaurants and food businesses wanting to capture the delivery opportunity often have to choose between the steep costs of selling through delivery marketplace apps, and the complexity of setting up and running their own delivery operations.
Kitch is here to fix this. We are a technology company that builds the platform for restaurants of all sizes to own and to make the most of their online deliveries, regardless of the channels they use, while providing the highest standard of experiences to their customers. This means that we want restaurants to take back control of their deliveries: maximizing their delivery sales, gaining back the relationship with their customers, letting go of the complexity of doing delivery over multiple channels, and reducing their costs.
There is much to do, many things to build, and we are literally just getting started. This is a ground-floor opportunity to join a startup in a fast-growth space in a seed stage. We are a Lisbon-based startup and our team is composed of former executives at major tech, food-delivery, and food & beverage companies and brands internationally, with extensive startup and strategy consulting experience. We are looking to grow and develop by attracting extraordinary people with outstanding talent.
You are passionate about building something from scratch.
You thrive in the world of real-time operations. You are excited about ensuring that your last-mile operations are running smoothly, and about providing the right support to solve the issues of anyone touching your product.
You are excited with the challenge of ensuring that we always find a solution to deliver a great experience. You like to test and believe in relentless experimentation to find the optimal way forward. You excel in designing, iterating and reinventing processes in a constant search for better outcomes. You are fiercely creative and are unafraid of experimenting with the unconventional roads. You have experience leading and inspiring teams, managing projects, hitting goals, and succeeding in a team environment.
You love food, and you are excited about embracing the challenge of how food is consumed and distributed in the modern age, enabling restaurants and customers to benefit from technology and innovation. Bringing a new concept to an industry that is largely established is something you look forward to doing.
Finally, but not least importantly, you have a great attitude and are a team player.
We are hiring a Head of Community Operations to lead live operations - the team making sure that delivery operations are running smoothly - and customer experience - the team proactively and reactively engaging with restaurants, couriers and eaters to make sure any issues that arise are swiftly taken care of.
Your first goal will be to build a Live Operations team to scale. As we expand our business, working with new restaurants and launching in new places, we will need to scale our Live Operations team. This means hiring, training and coordinating the team. It also means iterating and optimizing processes so that we can progressively do more with less.
Your second goal will be to build a Customer Experience team to scale. While our Live Operations team focuses on keeping deliveries on track, our Customer Experience focuses on supporting restaurants, couriers and customers when things, deliveries and beyond, veer off track. Developing the team, while making it more efficient as we grow, will be a main part of your mission.
Your third goal is to be the voice of Community Operations to our Product and Engineering teams. There is always room to improve. To build and deploy better processes and tools, some of which can be productized. Making sure you’re able to bring our Product and Engineering teams to the fold to make our Community Operations better, more efficient, more automated, will be a core part of our growth journey.